Terms and Conditions

These conditions explain the rules for accessing and using Ozoon’s website, your player account, games, promotions, and related services. By registering, logging in, depositing, or otherwise using the platform, you agree to these service terms. The goal is to set clear expectations about rights, responsibilities, limits, and how we operate the site in a fair, transparent way.

Who may use Ozoon

Ozoon is only for adults. You must be at least the legal gambling age where you are located to open and use an account. It is your responsibility to confirm that online gambling is legal where you are. The operator may restrict access in certain territories, and some games, payment methods, and promotions may not be available in every location.

Account registration basics

To create an account you must provide accurate, current information. Accounts must be registered in your own name, and you may only hold the number of accounts permitted by Ozoon. If you open duplicate accounts, accounts under false names, or accounts for other people, we may block or close those accounts. You are responsible for keeping your contact and payment details up to date.

Identity checks and verification

Ozoon may ask you to verify identity, age, address, or payment method ownership at any time. Verification may include documents such as a government ID, proof of address, or a copy of your payment instrument. We may delay deposits or withdrawals until verification is complete. Verification helps prevent fraud, meet anti-money laundering requirements, and protect your account.

Use of your player account

Your username, password, and any authentication details are confidential. You are responsible for all activity that occurs under your account. Do not share, sell, or transfer your account or login details, and do not let anyone else use your account. If you suspect unauthorized activity, contact support immediately.

Deposits, withdrawals, and account balances

Available payment methods include bank transfer, Bitcoin Cash, Bitcoin, Ethereum, Interac, Litecoin, MasterCard, Tether, and Visa. Accepted account currencies may include Bitcoin, Bitcoin Cash, Canadian dollar, Ethereum, Litecoin, and Tether. Processing times, limits, minimums, and fees vary by method and may change.

Withdrawal requests may be reviewed and held for additional checks before approval. Reasonable checks can include identity verification, source of funds checks, and confirmation of account activity. The operator may set maximum cashout limits; examples of applicable limits include $3,000 daily via Interac, $3,000 weekly via cheque, and $9,500 per transaction via cryptocurrency. These limits may change and different rules can apply to specific payment methods.

Bonuses, promotional offers, and how they work

Promotions and free spins are subject to separate bonus terms in addition to these site rules. Below are representative examples of current welcome offers and the types of conditions that apply; always review the specific promotion terms before opting in.

• Casino Welcome Bonus — 100% up to $3,500 across five deposits plus 400 free spins. Wagering requirement: 25x on deposit and bonus amounts; free spins winnings subject to 40x wagering. Free spins apply to the Gods of Luxor slot. Minimum deposit $20. Activation: manual opt-in at deposit. Valid for 180 days. Country restriction example: Canada, excluding Quebec.
• Sports Welcome Bonus — 100% up to $400 plus 50 free spins. Wagering requirement: 5x on deposit and bonus amount. Minimum deposit $20. Activation: manual opt-in at deposit. Free spins on Gods of Luxor.
• Poker Welcome Bonus — 100% up to $1,000 earned via reward points (15 points per $1 in rake or fees). Valid for 30 days. Minimum deposit $10. Activation: automatic on first deposit.
• Crypto Casino Bonus — 150% up to $7,000 across five deposits plus 400 free spins. Wagering requirement: 25x on deposit, bonus, and free-spin winnings. Minimum deposit $20. Activation: manual opt-in on crypto deposits. Country restriction example: Canada, excluding Quebec.
• Other promotional offers, including referral bonuses, may carry specific wagering rules, maximum cashout limits, time limits, game restrictions, and contribution rates.

General bonus principles:

• Bonus funds are typically non-withdrawable until wagering requirements are met. Early withdrawal may forfeit bonus funds and related winnings.
• Contribution rates vary by game. For example, craps may contribute 0% toward wagering, while slots often contribute at higher rates than table games and video poker.
• Free spins may carry a assigned value per spin and a wagering requirement on winnings.
• Ozoon reserves the right to cancel, modify, or restrict promotions if we suspect misuse or abuse.

For the full details that apply to offers, see our Bonus Terms page.

Game availability and service access

Ozoon aims to provide reliable access to games such as slots, blackjack, roulette, video poker, craps, and live dealer titles, but availability can vary by location, device, or software provider. Games, features, or promotions may be added, removed, suspended, or limited for maintenance, regulatory reasons, or technical updates. We do not guarantee that any specific game or feature will always be available.

Fair play and prohibited behavior

You must use the site lawfully and fairly. Prohibited actions include using false information, attempting to manipulate games or systems, collusion, fraud, chargeback abuse, or exploiting software vulnerabilities. Automated play, bots, or unauthorized scripts are not allowed. Abusive or disruptive behavior toward staff or other players may result in action against your account.

When Ozoon may restrict or close accounts

If we reasonably suspect that rules have been broken, verification is incomplete, or misuse has occurred, Ozoon may refuse service, limit access, suspend bonuses, freeze transactions for review, or close accounts. Where action is taken for compliance or security reasons, we will aim to explain the cause, unless disclosure would undermine an investigation or breach legal obligations.

Errors, mistakes, and technical issues

Systems can experience display errors, incorrect balances, pricing mistakes, or game malfunctions. Ozoon reserves the right to correct obvious errors and to take fair remedial steps if a technical issue affects play. If an error has advantaged a player, the operator may void related transactions, returns, or winnings. We will handle corrections transparently and proportionately.

Responsible play and player protection

Gambling should be recreational, not a way to earn income. Ozoon provides tools and limits to help you manage play, such as deposit limits, session reminders, time-outs, and self-exclusion. If you need support, see our Responsible Gaming page for resources and options to limit or pause your activity.

Ownership and intellectual property

All website content, graphics, layout, software components, and trademarks on the site belong to Ozoon or its licensors. You may use the site for personal, noncommercial play only. Reproducing, distributing, republishing, or commercially exploiting site material without written permission is not allowed.

Third-party providers and linked services

Some games, payment services, and technology are supplied by third parties, including software studios, payment processors, and security vendors. These partners set their own availability and operational rules, which can affect aspects of your experience. Ozoon is not responsible for third-party service outages beyond reasonable oversight.

Limitation of liability in everyday language

Ozoon is not liable for losses or damages resulting from technical interruptions, unsupported devices, third-party failures, force majeure events, or misuse of the service. We make reasonable efforts to maintain the platform, but we cannot accept responsibility for every potential loss or outage. Where liability cannot be excluded by law, it will be limited to the extent permitted by applicable rules.

No guarantees about constant availability

The site, games, and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, error-free operation, or that every feature will work on every device at all times.

Updates to these conditions

Ozoon may update these terms from time to time. The latest version published on the website will apply from the date it is posted, unless otherwise stated. You should review the site terms periodically to stay informed.

Related policies you should read

These conditions work alongside other policies that govern privacy, safety, and promotional rules. Please take time to read our Privacy Policy, Responsible Gaming page, Bonus Terms, AML/KYC policy, and Cookie Policy.

How to contact support about these terms

If you have questions about these conditions or how they apply to your account, contact Ozoon support via the site chat, consult the FAQ, or email support@ozoon.eu. Our team will help explain the rules and next steps.

These conditions exist to create clear, fair expectations for everyone using Ozoon. By using the platform you accept these rules—please review them periodically and reach out to support if anything is unclear.