Support
At Ozoon, our support team is focused on getting you back to the action quickly and with confidence. We handle account questions, transaction issues, bonus clarifications, gameplay troubleshooting, and verification requests with a personal approach—clear answers, no jargon, and follow-through until the issue is resolved. If you migrated from Bodog, your account history moved with you, and our agents can walk you through any changes.
How to reach us
We offer multiple ways to get help so you can choose what works best for you:
- Live chat — the quickest option for real-time help.
- Email — send details to support@ozoon.eu for documented support.
- Phone support — available for specific regions; check your account’s Support Center for the right number and hours.
- Help center and FAQ — instant answers for common questions, guides, and walkthroughs.
For a quick overview of our platform and policies, see our Ozoon review page.
Typical response times you can expect
We aim to be straightforward about timing so you know what to expect:
- Live chat: usually answered within a few minutes, 24/7 for most inquiries.
- Email: typically replied to within 24 hours on business days; weekend or holiday replies may take up to 48 hours.
- Phone: immediate when staffed; wait times are generally under five minutes during business hours. When an issue involves account verification or payment investigations, our team prioritizes those requests and will update you as the review progresses.
Self-service help center for faster fixes
Our FAQ and Help Center cover the topics players ask about most often, including:
- Deposits and withdrawals, supported payment methods, and processing times.
- Bonus rules, wagering requirements, and how to claim promotions.
- Account verification and security steps.
- Game rules and how features like free spins or progressive jackpots work.
If you prefer to troubleshoot yourself, the Help Center is organized by topic so you can find answers in seconds. For detailed game information, including our featured titles like Mystic Elements Slots, check the game review pages like Mystic Elements Slots.
Payments, cryptocurrencies, and transaction support
Ozoon supports both fiat and cryptocurrency methods. Our team can assist with deposits, withdrawal requests, and payment troubleshooting for methods such as bank transfer, Visa, MasterCard, Interac, and major cryptocurrencies including Bitcoin, Bitcoin Cash, Ethereum, Litecoin, and Tether. If you have a pending withdrawal or a failed deposit, contact us with your transaction ID and we’ll investigate promptly.
Knowledgeable, accountable support
Our agents are trained on account security, responsible-gambling safeguards, bonus rules, and the mechanics of popular games like slots, blackjack, and live dealer tables. Expect clear next steps, realistic timelines, and references to the relevant terms and conditions when an answer affects your account or funds. If an issue requires escalation, your case will be tracked until it’s resolved.
Privacy, safety, and verification
We take your privacy and account security seriously. When identity checks are required, our team will tell you exactly which documents we need and how to submit them securely. Any personal information you provide is handled according to our privacy policies and only used to protect your account and process requests.
Comfortable, straightforward support
We want you to feel comfortable reaching out. Whether you prefer instant answers via live chat, documented responses by email, or speaking with an agent by phone, Ozoon’s support team is here to help with respect, clarity, and speed. Always include relevant details—transaction IDs, screenshots, or the exact error message—to speed up resolution, and remember to check the Help Center for quick fixes before contacting us.